Refund policy

Thank you for shopping with Meher Gems. We value your trust and strive to provide high-quality artificial jewellery. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the nature of artificial jewellery and for hygiene and quality reasons, we do not accept returns or exchanges for products once they have been delivered, except in the following situations:

  • You received a damaged product.
  • You received the wrong item.
  • The product has a manufacturing defect.

If your order falls under any of the above categories, please contact us within 48 hours of receiving your order.

2. Return Request Process

To request a return or replacement, please email us at shahnawazansari93653@gmail.com with:

  • Your Order Number
  • Your Name
  • Clear photographs of the product
  • Images of the package (if damaged)
  • A brief description of the issue

Our team will review your request within 2–5 business days.

3. Replacement Policy

If your request is approved, we will offer one of the following:

  • A replacement of the same product (subject to availability)
  • Store credit
  • A full refund if a replacement is unavailable

4. Refund Policy

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

If you paid using Cash on Delivery (COD), refunds will be processed via bank transfer or another mutually agreed method.

Shipping charges are generally non-refundable, unless the return is due to our error.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or worn jewellery
  • Products damaged due to misuse or improper handling
  • Products without original packaging
  • Products missing tags or accessories
  • Items purchased during clearance, sale, or promotional offers (unless received damaged or incorrect)

6. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us immediately at shahnawazansari93653@gmail.com.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing shahnawazansari93653@gmail.com with supporting photographs.

Failure to report the issue within this period may affect our ability to process your request.

8. Return Shipping

If the return is approved due to our mistake (wrong item, damaged item, or manufacturing defect), Meher Gems will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

Meher Gems

Email: shahnawazansari93653@gmail.com

Business Address:13/46 Shashtrinagar Ahmedabad 380021.

Important Note

By placing an order with Meher Gems, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any updates will be published on this page with a revised Effective Date.