Privacy policy

Privacy Policy

Effective Date: 27 June 2026

Welcome to Meher Gems. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related information (payments are processed securely through our payment partners; we do not store complete card details)

  • Any information you voluntarily provide through forms or customer support

Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages visited

  • Time spent on the website

  • Referring website information

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Communicate order confirmations, shipping updates, and customer support responses

  • Improve our website, products, and customer experience

  • Prevent fraud and unauthorized transactions

  • Send promotional emails, newsletters, and special offers (only where permitted by law or with your consent)

  • Comply with legal and regulatory obligations

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Deliver relevant advertisements where applicable

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

4. Third-Party Services

We may share limited information with trusted third-party service providers that help us operate our business, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing and email service providers

  • Customer support platforms

These service providers are authorized to use your information only for the services they perform on our behalf and are expected to protect your information appropriately.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

5. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Secure Socket Layer (SSL) encryption

  • Secure payment processing

  • Restricted access to personal information

  • Regular security monitoring and updates

While we strive to protect your information, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where legally permissible

  • Withdraw consent where processing is based on consent

  • Opt out of receiving promotional communications

  • Raise concerns regarding the handling of your personal information

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, accounting, tax, and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

After the applicable retention period, your information will be securely deleted or anonymized where appropriate.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The updated version will be posted on this page with a revised Effective Date. Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Meher Gems

Email: shahnawazansari93653@gmail.com

Business Address: 13/46 Shastrinagar Gomtipur Ahmedabad

Compliance Notice

This Privacy Policy is intended to align with applicable Indian laws governing privacy and data protection, including the Information Technology Act, 2000, its associated rules, and, where applicable, the Digital Personal Data Protection Act, 2023. You should review this policy periodically and obtain legal advice if needed to ensure it remains appropriate for your specific business activities and compliance obligations.